Terms & Conditions

Terms and Conditions for Counselling Service at Praan:
  1. The amount once paid is non-refundable for any reason whatsoever, However, if the Client wishes to postpone their appointment by an advance notice of at least 24 hours, the Counsellor at its sole discretion may postpone the session, subject to availability.
  2. The rescheduled session to be availed within one (01) month period from the date of booking. In case of failing to reschedule within 1 month from the date of booking, the appointment will remain Cancelled and No Refund will be entertained subsequently.
  3. Student package is applicable to those aged 24 years and below (as on the date of booking.
  4. It's mandatory for students to upload their student ID- card which should clearly specify the college, course details along with the academic year/s for booking appointments.
  5. The validity of any booked single session shall be for a maximum period of one (01) month including rescheduling.
  6. Neither the Counsellor nor the organization shall be liable for any eventualities suffered by the Client during or subsequent to the session/ counselling service.
  7. The confidentiality of the information obtained by the Counsellor during the session shall be maintained.

Disclaimer for Distress Helpline IVR, Social Media, Website, Praan App and Other Collaterals:

I have approached the Distress Helpline with my free will and take full responsibility

of any eventuality including any harm to self or to others during or after the use of any


For Distress Helpline Team to Note:

The User of this website hereby acknowledges and agrees that the information provided

herein is only for educational, guidance and for providing interim support. It shall not

be treated as any medical advice and a substitute for seeking any professional

consultation. The User shall approach and seek the opinion of a professional health care

expert to ascertain his/her mental condition. The foundation shall not be liable for any

costs, consequences or any eventuality that may follow.