Terms and Conditions for Counselling Service at Praan:
- The amount once paid is non-refundable for any reason whatsoever, However, if the Client wishes to postpone their appointment by an advance notice of at least 24 hours, the Counsellor at its sole discretion may postpone the session, subject to availability.
- The rescheduled session to be availed within one (01) month period from the date of booking. In case of failing to reschedule within 1 month from the date of booking, the appointment will remain Cancelled and No Refund will be entertained subsequently.
- The validity of package session booking are as follows; 2 and 4 Session Packages (3 months) and 10 Session Package (6 months) from the day of payment. If any of the sessions not availed during this period cannot be taken post the time elapsed. There will be no partial or full refund of the pending sessions post the validity.
- In case the package is booked for a specific Praan counsellor or a consultant counsellor, and due to some unforeseen reasons the counsellor is not working with Praan anymore the remaining sessions will be transferred to the a Praan full time counsellor (not consultant counsellor) as per the choice of the client. There will be no partial or full refund given in such cases as well.
- The right to refund the amount partial or full or not to refund is the discretion of the organisation once the validity is over or residing has lapsed or the counsellor has left or if the client is not in a position to accept the alternative counsellor.
- Student package is applicable to those aged 24 years and below (as on the date of booking).
- It's mandatory for students to show their student ID-card (in both online and offline sessions and as and when asked for) which should clearly specify the college, course details along with the academic year/s.
- The validity of any booked single session shall be for a maximum period of one (01) month including rescheduling.
- Neither the Counsellor nor the organisation shall be liable for any eventualities suffered by the Client during or subsequent to the session/ counselling service.
- The confidentiality of the information obtained by the Counsellor during the session shall be maintained.
Disclaimer for Distress Helpline IVR, Social Media, Website, Praan App and Other Collaterals:
I have approached the Distress Helpline with my free will and take full responsibility
of any eventuality including any harm to self or to others during or after the use of any
service.
For Distress Helpline Team to Note:
The User of this website hereby acknowledges and agrees that the information provided
herein is only for educational, guidance and for providing interim support. It shall not
be treated as any medical advice and a substitute for seeking any professional
consultation. The User shall approach and seek the opinion of a professional health care
expert to ascertain his/her mental condition. The foundation shall not be liable for any
costs, consequences or any eventuality that may follow.
